Founded in 1950, Associated Builders and Contractors (ABC) is a national construction industry trade association representing nearly 21,000 chapter members. Founded on the merit shop philosophy, ABC and its 70 chapters help members develop people, win work and deliver that work safely, ethically, profitably and for the betterment of the communities in which ABC and its members work. Visit us at abc.org.
The Member Services Coordinator is responsible for the coordination and growth of several highly visible programs, including the Excellence in Construction (EIC) awards, Accredited Quality Contractors (AQC), peer groups, and webinars. The Member Services Coordinator also provides administrative support to the Director of Member Services.
DESCRIPTION OF DUTIES
Manage and serve as the staff liaison for the following programs: Excellence in Construction Awards, Accredited Quality Contractor, peer groups and webinars.
Serve as a staff and member resource for each program and constantly seek ways to improve processes and efficiencies with the goal of removing barriers to participation.
Maintain internal spreadsheets and applicable databases to track participation, costs, sales and revenue on all programs.
Work with internal staff to coordinate development and publication of collateral and other marketing related activities, and recommend updates to promotional materials.
Work with chapter staff to develop and coordinate chapter and national implementation plans.
Maintain web presence for all programs and routinely refresh information, ensuring all information is current.
Perform administrative tasks as needed to ensure maintenance of member programs.
Provide support to the Director of Member Services related to all member services.
Other duties as assigned.
Highly organized and able to manage, implement, and track multiple tasks and programs with strong attention to detail.
Continuous process improvement mindset.
Ability to understand chapter/national relationships and maintain strong customer service.
Strong verbal and written communications skills a must.
Organizational awareness & resourcefulness, with an understanding of who to engage in order to identify solutions & resolve issues.
Ability to work on a team and work across departments to accomplish organizational goals.
A minimum of a Bachelor’s degree at an accredited college or university, or equivalent work experience.
Strong program management experience.
Strong technology skills, with the ability to manage GoToMeetings webinars and the online awards submission process via OpenWater.
Special event background a plus (related to EIC awards program).
To achieve our mission, we hire energetic and fun-loving individuals who possess the following skills:
Work accurately with close attention to detail.
Ability to organize and manage several priorities simultaneously while working under pressure and deadlines.
Strong writing and verbal skills.
Self-starter, highly organized.
Strong organization, multi-tasking and time management skills with the ability to work in a demanding self-directed work schedule.
Effectively utilizes tools/resources to work efficiently.
Ability to take ownership of a process and to use problem solving skills to resolve issues.
Demonstrates the highest level of personal and ethical standards.
Professional demeanor and presentation of self.
Coordination of projects, meetings and/or events a plus.
Flexibility to travel to offsite meetings and conferences, as necessary.
It is the continuing policy of ABC to take affirmative action to assure equal opportunity for all current and prospective employees without regard to race, color, national origin, ancestry, age, gender, gender identity or expression, sexual orientation, personal appearance, marital status, familial status, family responsibility, pregnancy or other pregnancy-related conditions, childbirth, disability, military/veteran status, citizenship status, religion or political affiliation, past convictions or incarceration, prior psychiatric treatment, or any other status protected by federal or state law, local ordinance or Executive Orders. ABC is an Equal Opportunity Employer.
ADA: ABC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
While performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
This position is performed in a typical office environment. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.
Additional Salary Information: Bonus eligible
About Associated Builders and Contractors, Inc.
Associated Builders and Contractors (ABC) is a national association with chapters located throughout the USA representing tens of thousands of merit shop construction and construction-related firms with millions of employees. ABC's membership represents all specialties within the U.S. construction industry and is comprised primarily of firms that perform work in the industrial and commercial sectors of the industry.
• ABC is the construction industry's voice with the legislative, executive and judicial branches of the federal government and with state and local governments, as well as with the news media.
• ABC's mission is the advancement of the merit shop construction philosophy, which encourages open competition and a free-enterprise approach that awards contracts based solely on merit, regardless of labor affiliation.
• Through its national office and chapters, ABC's objective is to provide its members with an organization to deal with issues on an industry-wide basis.
• ABC's activities include government representation, legal advocacy, education, workforce development, communications, technology, recognition through national and chapter awards programs, employee bene...fits, information on best practices and business development through an online contractor search directory.
• ABC’s Value Proposition to its members is based on the merit shop philosophy, helping members win work and deliver work safely, ethically, and profitably for the betterment of the communities in which ABC and its members work.
ABC was founded in 1950 when seven contractors gathered in Baltimore, MD to create an association based on the shared belief that construction projects should be awarded on merit to the most qualified and responsible low bidders. Their courage and dedication to the merit shop philosophy spread rapidly, and within time, ABC became the fastest-growing association in the United States. Today, ABC is recognized as one of the leading organizations representing America's business community and the merit shop construction industry.